Privacy Policy

Effective Date: February 2026

Phoenix Inks is operated by Phoenix Inks Creations Private Limited, a company registered in India.

We respect your privacy. This policy explains how we collect, use, and protect your information.

1. Information We Collect

Personal Information

We collect personal information when you:

  • Make a purchase
  • Contact us
  • Subscribe to updates

This may include:

  • Name
  • Email address
  • Billing information
  • Payment details (processed securely via third-party payment providers)
  • We do not store full payment card details.

Non-Personal Information

We automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited

We use cookies and similar technologies to improve site functionality and understand usage.

2. How We Use Your Information

We process your information to:

  • Fulfill purchases and deliver digital products
  • Communicate order confirmations and support responses
  • Send marketing emails (only if you opt in)
  • Improve website performance and user experience
  • Comply with legal obligations

Legal bases for processing (where applicable under GDPR):

  • Performance of a contract (your purchase)
  • Consent (marketing communications)
  • Legitimate interests (improving our services)
  • Legal compliance (tax and accounting requirements)

3. Sharing of Information

We do not sell your personal data.

We may share information with:

  • Payment processors (e.g., PayU, Razorpay, PayPal)
  • E-commerce platform providers (Shopify)
  • Analytics providers
  • Print-on-demand partners (e.g., Amazon, Flipkart, Pothi) when you are redirected

These third parties process data according to their own privacy policies.

4. Cookies and Tracking

We use cookies to:

  • Enable essential site functionality
  • Store preferences
  • Analyze website performance

Where required by law, you may manage your cookie preferences using our cookie consent banner. Non-essential cookies will not be used without your consent where applicable. You may update your preferences at any time.

5. International Data Transfers

Because we operate globally, your information may be processed in countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Provide support
  • Meet legal, tax, and accounting obligations

7. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and request that we do not sell or share your personal information. We do not sell personal information. We will not discriminate against you for exercising your privacy rights.

If you are located in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

To exercise your rights, email:
contact [at] phoenixinks [dot] shop

8. Children’s Privacy

Our website and products are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.

9. Third-Party Links

Our site includes links to external platforms where physical books are sold. Once you leave our website, their privacy policies apply.

10. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

For any privacy-related questions, contact:
contact [at] phoenixinks [dot] shop

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